AI-Enabled Websites

Managed Website Support & Maintenance

A website that is not actively maintained degrades. Plugin conflicts, security vulnerabilities, hosting issues, and performance erosion are not possibilities — they are certainties. EXPRE replaces the reactive scramble with proactive monitoring and structured maintenance that catches issues before they reach your visitors.

Get Support
99.95%Average uptime across managed sites
<1hrAverage response time for support requests
24/7Monitoring with instant alerting
100%Daily backup coverage

What Our Support Covers

Most website owners only think about support when something has already broken. By then, the damage is done. Our proactive approach means issues are resolved before they affect your visitors or your revenue.

Continuous Monitoring

Our systems check your website every minute. We track uptime, page load speeds, SSL certificate status, security threats, and Core Web Vitals performance. When something shifts, we know immediately. In most cases, we are resolving the issue before you are aware it exists.

Proactive Maintenance

We handle all routine maintenance: WordPress core updates, plugin updates, theme updates, PHP version management, database optimisation, and security patching. Every update is tested in a staging environment before being applied to your live site.

Performance Management

Websites slow down over time. Bloated databases, unoptimised images, unnecessary plugins, and hosting limitations all contribute. We continuously optimise site performance, targeting 90+ PageSpeed scores and sub-2-second load times.

Security Protection

We implement comprehensive security measures: firewalls, malware scanning, brute force protection, file integrity monitoring, and security hardening. Daily backups ensure fast restoration if needed. Your site is protected, and if the worst happens, recovery is swift.

Direct Developer Access

Whether you need a content update, a bug fix, a design adjustment, or help with a technical issue, our team is available. We respond to all requests within one hour during business hours. Critical issues are handled around the clock. You get direct access to experienced developers, not a generic helpdesk.

Hosting Management

We manage your hosting infrastructure. Server configuration, caching setup, CDN management, SSL certificates, email configuration, and DNS management. We work with all major hosting providers and can recommend the right setup for your specific needs and traffic levels.

Our Track Record

EXPRE was recognised as Business Web Support Provider 2023 and 2024 at the SME UK Enterprise Awards. Our performance figures speak to the quality of the service:

99.95% Average Uptime

Across all managed sites. This is not a marketing figure — it is our operational average, backed by minute-by-minute monitoring and immediate response to any availability issue.

Sub-1-Hour Response

Our average response time for support requests is under one hour during business hours. We also offer a guaranteed 50% response time reduction for clients coming from other providers.

Frequently Asked Questions

What platforms do you support?
We specialise in WordPress, WooCommerce, Magento (Adobe Commerce), Shopify, and Drupal. We also support custom-built websites and headless CMS configurations. If your platform is not listed, get in touch and we will confirm whether we can help.
How quickly do you respond to support requests?
Our average response time is under one hour during business hours. Critical issues — site down, security breach, or data loss — are handled immediately around the clock. Non-urgent requests are typically addressed within four business hours.
What does your monitoring cover?
We monitor uptime at 60-second intervals, page load speed, SSL certificate status, security threats, Core Web Vitals, plugin and theme update availability, and server resource usage. You receive a monthly performance report summarising all monitoring data and actions taken.
Do you offer support contracts?
Yes. We offer monthly support plans tailored to your needs. Plans include a set number of support hours, full monitoring, proactive maintenance, and priority response times. We also offer ad-hoc support for one-off issues if a contract is not the right fit.
Can you take over from my current developer?
Yes. We manage the transition carefully, including a full audit of your current setup, access handover, documentation, and any immediate fixes needed. Most transitions complete within a week with zero disruption to your website.
Where are you based?
We are based in Bromley, South East London, supporting websites for businesses across London, Kent, Surrey, Essex, and throughout the UK. All support is delivered by our in-house team.

Stop Worrying About Your Website

Get structured website support with continuous monitoring, proactive maintenance, and direct access to developers whenever you need them. Contact us for a quote tailored to your website.

Proactive Support That Protects Your Revenue

99.95% uptime. Sub-1-hour response. 24/7 monitoring. Direct developer access. Talk to EXPRE about a support plan that fits your website.

Get in Touch